Please read our FAQ before sending us a message.

Frequently Asked Questions

. How much time does it take for an order to arrive?

Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days.

2. What are the delivery charges to my location?

We charge nominal fee of Rs 49 for orders less than Rs 499.

How can I cancel or change my order?

You will receive the mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit order history page to see tracking details of your order.

How secure is shopping in the Online Shop? Is my data protected?

Just drop an email to support@jewelogram.com with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.

Do you accepts returns?

Yes, we have a 15 days ( from the date of delivery ) returns policy on all products

I have paid via cash on delivery, how will I get refund?

you may transfer the amount to your bank account on your own

Send us an email

CONTACT US

FIRM NAME : ASHRAY GOLD TRADE
CONTACT NO : 8200605166, Whatsapp: 9408626672
EMAIL ID: info@ashrayglobetrade.com | prashant@ashrayglobetrade.com | ashrayglobetrade@gmail.com